General Enquiries
Applicants and prospective students are welcome to contact the ɫTVs Office for support in the following channels:
For Applicants who have started your application with HKU
Please contact us via theunder My Inbox. The ɫTVs Office will not respond to any enquiries regarding ongoing applications through channels other than those submitted via the applicant portal to ensure our applicants’ privacy.
For Prospective Students and Applicants who have not yet started your application
Live Chat: Every Monday, Wednesday, Friday 10:00am – 12:30pm (HKT); Thursday 2:30pm – 5:00pm (HKT) (except Hong Kong General and University Holidays)
Please note that information and content of chat sessions will be stored on a third-party website. You may review the privacy statement of this chat platform . You are strongly advised not to provide other personal details on this chat platform. Information collected by The University of Hong Kong will be stored and used to contact you on programme and admissions information. If you do not wish to leave your information on this site, please connect with us in writing.
In Writing: Your enquiries will be answered as soon as possible and within 3 business days.
Telephone: Every Tuesday 10:00am – 12:30pm HKT (except Hong Kong General and University Holidays)
(+852) 3917 5886
HKU Discord Community:
Join
The HKU Discord Community is co-managed by our staff and student ambassadors, you may ask your questions in one of the channels or send a direct message to "HKU ɫTVs" or one of the student ambassadors.
Note:
In order to protect the privacy of our applicants, and to comply with the Privacy Ordinance in Hong Kong, the University will only communicate information regarding any ongoing or submitted application to the University[1] through the HKU Application System for Undergraduate ɫTVs and an email copied to the registered email addresses. Applicants may simply log onto the application system and submit their questions via the live chat function available in the “Inbox” tab of your application account.
We appreciate the concern parents and counsellors may have on the students’ application progress. We do ask that you allow the students to take ownership of their own applications. You may also note that the University has also posted information regarding the application process and requirements on our website. We regret that, however, we will not be able to respond to any enquiries made outside of the application system on matters concerning a specific application.
[1] including but not limited to questions on application status, entrance scholarships, admissions deposit, offer conditions, document submission, appeal and offer confirmation, etc.
Visit HKU
HKU Campus Tour:
International and non-JUPAS prospective students, who are looking to apply or have already applied to HKU as full-time undergraduate students are welcome to join our Campus Tour!
Our Student Ambassadors will guide you around the HKU campus, showcasing our various facilities and introducing you to the vibrant HKU life.
| Activity |
Time (HKT) |
| Arrival and Registration |
16:00 |
| Greetings |
16:15-16:20 |
| Campus Tour |
16:20-17:30 |
* Campus Tours are typically scheduled on every other Friday. However, some of the dates may not be available. Please check the available sessions on the registration page. If you cannot attend one of the available sessions, you are also welcome to visit the HKU campus as we are open to the public. You may refer to the for a self-guided tour.
General Enquiries
Applicants and prospective students are welcome to contact the ɫTVs Office for support in the following channels:
For Applicants who have started your application with HKU
Please contact us via theunder My Inbox. The ɫTVs Office will not respond to any enquiries regarding ongoing applications through channels other than those submitted via the applicant portal to ensure our applicants’ privacy.
For Prospective Students and Applicants who have not yet started your application
Live Chat: Every Monday, Wednesday, Friday 10:00am – 12:00noon (HKT); Thursday 2:30pm – 5:00pm (HKT) (except Hong Kong General and University Holidays)
Please note that information and content of chat sessions will be stored on a third-party website. You may review the privacy statement of this chat platform . You are strongly advised not to provide other personal details on this chat platform. Information collected by The University of Hong Kong will be stored and used to contact you on programme and admissions information. If you do not wish to leave your information on this site, please connect with us in writing.
In Writing: Your enquiries will be answered as soon as possible and within 3 business days.
Telephone: Every Tuesday 10:00am – 12:30pm (HKT) (except Hong Kong General and University Holidays)
(+852) 3917 5886
Note:
In order to protect the privacy of our applicants, and to comply with the Privacy Ordinance in Hong Kong, the University will only communicate information regarding any ongoing or submitted application to the University[1] through the HKU Application System for Undergraduate ɫTVs and an email copied to the registered email addresses. Applicants may simply log onto the application system and submit their questions via the live chat function available in the “Inbox” tab of your application account.
We appreciate the concern parents and counsellors may have on the students’ application progress. We do ask that you allow the students to take ownership of their own applications. You may also note that the University has also posted information regarding the application process and requirements on our website. We regret that, however, we will not be able to respond to any enquiries made outside of the application system on matters concerning a specific application.
[1] including but not limited to questions on application status, entrance scholarships, admissions deposit, offer conditions, document submission, appeal and offer confirmation, etc.
